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COVID-19
Hotel Europa Jaén

At Hotel Europa we care about your stay being safe and comfortable, for this reason we have carried out a safety and hygiene protocol adapted to our hotel.

This manual is in no way intended to replace the instructions established by other organisations. Remember to follow the health and safety instructions established by the health authorities at all times.

It is important that before travelling you check your temperature and characteristic symptoms of Covid-19: fever, tiredness, dry cough, muscle aches or pains, nasal congestion, runny nose, sore throat or decomposition.

IMPORTANT NOTICE: We would like our customers to note that the following information is subject to change over time and subject to the decisions of government and health authorities.


FAQS: Frequently asked questions about Covid-19

PROTECTIVE EQUIPMENT

 The use of a mask and disinfectant gel in common areas and breakfast area is MANDATORY.
If you do not have personal protective equipment, please ask our staff so that they can provide you with some at a supplement.

INFORMATION

We work for your safety and it is essential that you comply with all instructions and warnings given by our staff.
In the event that our customers identify possible risks, we ask for your cooperation in providing information.

COMMON AREAS

 Avoid contact with surfaces, except those for exclusive use. It is necessary to keep a distance of 2 metres from other customers outside your bubble. We strongly recommend that you do not share objects with clients or employees if it is not necessary. If you do, you must inform our staff so that they can proceed to disinfect them.

If you have any questions, please ask our staff.

You will find signs in the priority access and exit areas to guarantee safety distances. In addition, we have incorporated informative signs with preventive advice and risk areas.

Capacity has been reduced in common areas and at reception. It is very important to keep to the waiting times both in the reception area and at breakfast.



RECEPTION (Check in - Check out)

By calling our telephone number 953 22 27 00, you can make an "express check in" to avoid waiting and crowds when entering the hotel.

We have adapted a system of pre-payment and payment through a virtual POS that sends a link via SMS to your phone or an email to your email address to pay the amount of your reservation.

Due to the time required for the disinfection process, we kindly ask you to scrupulously respect or bring forward the check-out times (11:00 AM).

CLEANING

At Hotel Europa we have reinforced the cleaning staff and increased the frequency of disinfection of rooms, common areas and, in particular, objects of common use such as toilets, stairs, reception, doors and room keys, among others.

All cleaning products used for disinfection are specifically recommended for Covid-19.