Booking, cancellation, pets and other policies
The processing of a booking through the website https://www.hoteleuropajaen.es implies the express acceptance by the guest of each and every one of the general terms and conditions, which are considered an integral part of the booking and are supplemented by the specific applicable legislation.
Bookings
When making a booking, the guest is informed that the Hotel has established terms and conditions and a cancellation or booking amendment policy. The guest must confirm acceptance of the booking. The guest will receive a booking confirmation by e-mail, together with an identifying number (booking reference) and all the relevant details. The transaction will be carried out in EUROS, regardless of the guest’s country of origin. The stated prices include VAT and correspond to the price of the stay requested at the time the booking is made, which is the amount to be paid. Please note that room rates are variable, subject to a maximum rate registered with the Tourism Council of the Government of Andalusia, and may therefore increase or decrease at a later date in accordance with the Hotel’s commercial policy. The guest understands and accepts that hotel pricing systems nowadays change continuously, and that the value of the booking will be the price applicable at the time the booking is made. In order to benefit from another rate, the guest must request cancellation of the booking in accordance with the applicable cancellation conditions and then request new availability through the online booking system. The booking includes the services corresponding to the selected board basis at the time the booking is made.
Guest responsibility
When making a booking, the guest is fully and exclusively responsible for the accuracy of all the details provided, as well as for ensuring that the credit/debit card provided as a guarantee for the booking has sufficient available funds to cover the total amount of the booking. If any of the information entered is found to be incorrect, this may result in the cancellation of the booking. The security of your credit card is our greatest concern. We use the most advanced communication systems for bookings, and the management of your credit card details is carried out in the most secure environment currently available. Your accommodation booking will receive the highest possible level of protection. Your card details are only requested in a secure environment. Users booking services through this Website declare that they are of legal age under Spanish law. In the case of bookings made by minors, parental or legal guardian authorisation must be presented upon arrival at the hotel in order to enjoy the service booked.
When will your credit card be charged?
The hotel will not charge any amount to your credit/debit card, except in the case of special offers, until two days before your arrival.
Two days before your arrival, the Hotel may send you an SMS and/or e-mail with access to the Hotel’s bank payment terminal (POS), requesting your guarantee card details again. This request must be confirmed in order to maintain your booking.
The Hotel reserves the right to make a pre-authorisation on the card provided for the total amount of the booking. If the card is declined by the system when the pre-authorisation is requested, the Hotel may unilaterally cancel the booking. Please note that a card pre-authorisation is not a charge, but a guarantee hold. Some banking institutions charge customers for these guarantees when they are requested. If you have any questions, please check with your bank how card pre-authorisations work.
Arrival / check-in:
The room is available from 14:15 on the day of arrival until 11:00 on the day of departure. Although your booking is guaranteed, if you wish to check in before this time or after 18:00, please inform the Hotel Reception.
In accordance with the company’s internal policy, payment for the stay must be made at the time of registration and key collection. Likewise, upon the guest’s registration, the Hotel may request a valid card with sufficient available funds as a guarantee for payment of all services used under this booking, as well as use of the Hotel’s facilities and equipment. Departure / check-out:
Your room must be vacated before 11:00 AM on the day following your stay. The Hotel will provide luggage storage facilities should you require them. The Hotel may also allow you to keep your room until your departure time for an additional fee, subject to availability. Please ask at Reception upon arrival if you would like a later check-out (Late Check-Out) and the applicable additional charge.
Cancellation and booking amendment terms and policy for individuals, companies, organisations and groups.
You may cancel the services requested or booked up to 48 hours before the arrival date of your booking. For cancellations or amendments made less than 48 hours before the arrival date, the Hotel reserves the right to charge cancellation or amendment fees of up to 100% of the booking value. If the booking is made less than 48 hours before the arrival date, it will be considered firm and therefore non-refundable, and the Hotel may charge cancellation fees of up to 100% of the booking value. In the case of bookings during *High Season: Easter Week and public-holiday long weekends, national and regional public holidays, and during the days of the international olive oil fair (Expoliva), all bookings made 14 days in advance, counting from the day before the start of the dates designated as high season, will be considered firm. If the guest does not arrive on the scheduled arrival date before 18:00, and our Hotel has not received reliable confirmation that the booking is to be maintained, the Hotel reserves the right to cancel the remainder of the stay and charge 100% of the deposit paid as a cancellation fee. All cancellations or booking amendments must be notified to the Hotel by FAX at the following number: +34.953.222 692 or by e-mail at: [reservas@hoteleuropajaen.es](mailto:reservas@hoteleuropajaen.es). Please clearly state your booking reference number, which is included in the confirmation e-mail. Your cancellation will require our written confirmation by e-mail or fax.
Cancellation and booking amendment terms and policy for Travel Agencies
At all times, Travel Agencies, tourism companies and travel organisations will be governed by the contracts signed between the Hotel and these entities. If no such contract exists, the conditions above will apply.
Pets
Pets are allowed in our hotel. Availability is limited (max. 25 kg, max. 2 pets/room). However, not all rooms in our hotel allow pets. Pets are subject to an additional charge, and it is necessary to contact our hotel and notify us in writing in advance in order to request their admission, confirm room availability and inform you of the applicable access conditions. Please note that all pets must have the legally required health documentation and identification microchips in order to access the hotel. Pets are not permitted in the breakfast area (except guide dogs for the visually impaired), nor may they be left alone in the Hotel rooms. If a pet is left alone and causes noise and/or behaves improperly, the Hotel may contact the municipal animal control services to have the animal removed, and the person who brought the animal into the Hotel will be responsible for paying all associated costs.
Hotel Europa Parking and Garages
Our hotel offers, for an additional fee, garage parking in two locations. The first is in a building adjoining the Hotel. The second is a contracted public car park located next to the bullring (Parking Alameda Centro), approximately 250 metres on foot from our hotel. To use the contracted car park and benefit from our special rate, you must notify the Hotel before parking your vehicle there. Inside the car park, there should be a sign indicating how to use it as a Hotel Europa guest. This car park belongs to the public parking company of Jaén City Council, so any incident occurring there must be reported to that company as indicated on the signs located both outside and inside the car park. Our Hotel cannot be held responsible for its operation. Unfortunately, we cannot reserve parking spaces. The Hotel has a loading and unloading area for guests at the front of the building, with a maximum permitted use of 15 minutes. Vehicles may not be left there permanently for the safety of our building. Where necessary, the Hotel reserves the right to call the municipal towing service to remove any vehicle that does not comply with the stated conditions.
Internal Regulations Hotel Establishment Rating Hotel guests have access at the reception area to our Hotel’s internal regulations governing the use of its facilities and services. The reception area of our Hotel also displays the hotel establishment rating in compliance with Decree-Law 13/2020 of 18 May of the Tourism Council of the Government of Andalusia. Browsing and Information Conditions
This Website has been designed to support the Firefox browser. In this context, Hotel Europa shall not be held responsible for any kind of damage that may be caused to users as a result of using other browsers or versions of browsers other than those for which the Website has been designed. Hotel Europa assumes no responsibility and gives no guarantee that access to the Website will be uninterrupted or error-free. Hotel Europa also assumes no responsibility and gives no guarantee that the content or software that may be accessed through the Website is free of errors or cannot cause damage to the computer equipment from which the user accesses it. Under no circumstances shall Hotel Europa be liable for any losses, damages or harm of any kind arising from the use of, or browsing of, the Website, including, without limitation, damage caused to computer systems or caused by the introduction of viruses. In particular, Hotel Europa shall not be responsible in any way for failures, interruptions, or deficiencies in telecommunications that may occur during financial transactions, nor for any damages that may arise in such cases. Hotel Europa shall not be held responsible for any damage that may be caused to users through improper use of the Website. The services offered on the Website can only be used correctly if the technical specifications for which they were designed are met. Hotel Europa reserves the exclusive right to update, modify or delete the content of the Website, as well as the right to restrict or prevent access to it. Hotel Europa may exercise these rights at any time and without prior notice.
Applicable Law
All matters arising between Hotel Europa and the user concerning the interpretation, performance and validity of the General Terms and Conditions shall be governed by their own provisions and, where not provided for therein, by Spanish legislation and the legislation of the autonomous community of Andalusia. The parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Jaén.
Bookings
When making a booking, the guest is informed that the Hotel has established terms and conditions and a cancellation or booking amendment policy. The guest must confirm acceptance of the booking. The guest will receive a booking confirmation by e-mail, together with an identifying number (booking reference) and all the relevant details. The transaction will be carried out in EUROS, regardless of the guest’s country of origin. The stated prices include VAT and correspond to the price of the stay requested at the time the booking is made, which is the amount to be paid. Please note that room rates are variable, subject to a maximum rate registered with the Tourism Council of the Government of Andalusia, and may therefore increase or decrease at a later date in accordance with the Hotel’s commercial policy. The guest understands and accepts that hotel pricing systems nowadays change continuously, and that the value of the booking will be the price applicable at the time the booking is made. In order to benefit from another rate, the guest must request cancellation of the booking in accordance with the applicable cancellation conditions and then request new availability through the online booking system. The booking includes the services corresponding to the selected board basis at the time the booking is made.
Guest responsibility
When making a booking, the guest is fully and exclusively responsible for the accuracy of all the details provided, as well as for ensuring that the credit/debit card provided as a guarantee for the booking has sufficient available funds to cover the total amount of the booking. If any of the information entered is found to be incorrect, this may result in the cancellation of the booking. The security of your credit card is our greatest concern. We use the most advanced communication systems for bookings, and the management of your credit card details is carried out in the most secure environment currently available. Your accommodation booking will receive the highest possible level of protection. Your card details are only requested in a secure environment. Users booking services through this Website declare that they are of legal age under Spanish law. In the case of bookings made by minors, parental or legal guardian authorisation must be presented upon arrival at the hotel in order to enjoy the service booked.
When will your credit card be charged?
The hotel will not charge any amount to your credit/debit card, except in the case of special offers, until two days before your arrival.
Two days before your arrival, the Hotel may send you an SMS and/or e-mail with access to the Hotel’s bank payment terminal (POS), requesting your guarantee card details again. This request must be confirmed in order to maintain your booking.
The Hotel reserves the right to make a pre-authorisation on the card provided for the total amount of the booking. If the card is declined by the system when the pre-authorisation is requested, the Hotel may unilaterally cancel the booking. Please note that a card pre-authorisation is not a charge, but a guarantee hold. Some banking institutions charge customers for these guarantees when they are requested. If you have any questions, please check with your bank how card pre-authorisations work.
Arrival / check-in:
The room is available from 14:15 on the day of arrival until 11:00 on the day of departure. Although your booking is guaranteed, if you wish to check in before this time or after 18:00, please inform the Hotel Reception.
In accordance with the company’s internal policy, payment for the stay must be made at the time of registration and key collection. Likewise, upon the guest’s registration, the Hotel may request a valid card with sufficient available funds as a guarantee for payment of all services used under this booking, as well as use of the Hotel’s facilities and equipment. Departure / check-out:
Your room must be vacated before 11:00 AM on the day following your stay. The Hotel will provide luggage storage facilities should you require them. The Hotel may also allow you to keep your room until your departure time for an additional fee, subject to availability. Please ask at Reception upon arrival if you would like a later check-out (Late Check-Out) and the applicable additional charge.
Cancellation and booking amendment terms and policy for individuals, companies, organisations and groups.
You may cancel the services requested or booked up to 48 hours before the arrival date of your booking. For cancellations or amendments made less than 48 hours before the arrival date, the Hotel reserves the right to charge cancellation or amendment fees of up to 100% of the booking value. If the booking is made less than 48 hours before the arrival date, it will be considered firm and therefore non-refundable, and the Hotel may charge cancellation fees of up to 100% of the booking value. In the case of bookings during *High Season: Easter Week and public-holiday long weekends, national and regional public holidays, and during the days of the international olive oil fair (Expoliva), all bookings made 14 days in advance, counting from the day before the start of the dates designated as high season, will be considered firm. If the guest does not arrive on the scheduled arrival date before 18:00, and our Hotel has not received reliable confirmation that the booking is to be maintained, the Hotel reserves the right to cancel the remainder of the stay and charge 100% of the deposit paid as a cancellation fee. All cancellations or booking amendments must be notified to the Hotel by FAX at the following number: +34.953.222 692 or by e-mail at: [reservas@hoteleuropajaen.es](mailto:reservas@hoteleuropajaen.es). Please clearly state your booking reference number, which is included in the confirmation e-mail. Your cancellation will require our written confirmation by e-mail or fax.
Cancellation and booking amendment terms and policy for Travel Agencies
At all times, Travel Agencies, tourism companies and travel organisations will be governed by the contracts signed between the Hotel and these entities. If no such contract exists, the conditions above will apply.
Pets
Pets are allowed in our hotel. Availability is limited (max. 25 kg, max. 2 pets/room). However, not all rooms in our hotel allow pets. Pets are subject to an additional charge, and it is necessary to contact our hotel and notify us in writing in advance in order to request their admission, confirm room availability and inform you of the applicable access conditions. Please note that all pets must have the legally required health documentation and identification microchips in order to access the hotel. Pets are not permitted in the breakfast area (except guide dogs for the visually impaired), nor may they be left alone in the Hotel rooms. If a pet is left alone and causes noise and/or behaves improperly, the Hotel may contact the municipal animal control services to have the animal removed, and the person who brought the animal into the Hotel will be responsible for paying all associated costs.
Hotel Europa Parking and Garages
Our hotel offers, for an additional fee, garage parking in two locations. The first is in a building adjoining the Hotel. The second is a contracted public car park located next to the bullring (Parking Alameda Centro), approximately 250 metres on foot from our hotel. To use the contracted car park and benefit from our special rate, you must notify the Hotel before parking your vehicle there. Inside the car park, there should be a sign indicating how to use it as a Hotel Europa guest. This car park belongs to the public parking company of Jaén City Council, so any incident occurring there must be reported to that company as indicated on the signs located both outside and inside the car park. Our Hotel cannot be held responsible for its operation. Unfortunately, we cannot reserve parking spaces. The Hotel has a loading and unloading area for guests at the front of the building, with a maximum permitted use of 15 minutes. Vehicles may not be left there permanently for the safety of our building. Where necessary, the Hotel reserves the right to call the municipal towing service to remove any vehicle that does not comply with the stated conditions.
Internal Regulations Hotel Establishment Rating Hotel guests have access at the reception area to our Hotel’s internal regulations governing the use of its facilities and services. The reception area of our Hotel also displays the hotel establishment rating in compliance with Decree-Law 13/2020 of 18 May of the Tourism Council of the Government of Andalusia. Browsing and Information Conditions
This Website has been designed to support the Firefox browser. In this context, Hotel Europa shall not be held responsible for any kind of damage that may be caused to users as a result of using other browsers or versions of browsers other than those for which the Website has been designed. Hotel Europa assumes no responsibility and gives no guarantee that access to the Website will be uninterrupted or error-free. Hotel Europa also assumes no responsibility and gives no guarantee that the content or software that may be accessed through the Website is free of errors or cannot cause damage to the computer equipment from which the user accesses it. Under no circumstances shall Hotel Europa be liable for any losses, damages or harm of any kind arising from the use of, or browsing of, the Website, including, without limitation, damage caused to computer systems or caused by the introduction of viruses. In particular, Hotel Europa shall not be responsible in any way for failures, interruptions, or deficiencies in telecommunications that may occur during financial transactions, nor for any damages that may arise in such cases. Hotel Europa shall not be held responsible for any damage that may be caused to users through improper use of the Website. The services offered on the Website can only be used correctly if the technical specifications for which they were designed are met. Hotel Europa reserves the exclusive right to update, modify or delete the content of the Website, as well as the right to restrict or prevent access to it. Hotel Europa may exercise these rights at any time and without prior notice.
Applicable Law
All matters arising between Hotel Europa and the user concerning the interpretation, performance and validity of the General Terms and Conditions shall be governed by their own provisions and, where not provided for therein, by Spanish legislation and the legislation of the autonomous community of Andalusia. The parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Jaén.